Shipping and Return Policy
Your satisfaction is our top priority. For any questions, please feel free to contact us at
contact@chienaventures.com or 1 506 655 7563
Shipping Times:
We process and ship all orders within 2 to 3 business days. Once your order has been shipped, you will receive a confirmation email with a tracking number. Follow the instructions. You will also have notifications to let you know where your package is.
Please allow 10 to 14 days for your package to be delivered,
It is best to contact directly the customer services if anything happens with your order, we take great care in the quality of our products.
Missing items
- Additional Waiting Time : Please allow an additional 24-48 hours .
- Contact customer service : If the item is still missing, contact contact@chienaventures.com .
- Response time : Guaranteed response within 24 hours .
Returns and exchanges
| General policy | Instructions |
|---|---|
| Returns accepted within 30 days | Complete a return form and follow the instructions provided by customer service. 1 506 655 7563 |
Cancellation of orders
| Fast processing | Cancellation Requests |
|---|---|
| Most orders are processed within 12 hours . | Please email contact@chienaventures.com as soon as possible to cancel. |
| Order already shipped : Cannot be canceled once prepared or shipped. |
Address errors
| Customer Responsibility | Address correction |
|---|---|
| The customer must ensure the accuracy of the address provided. | Contact customer service immediately to change the address, as long as the order has not yet been processed . |
Undeliverable or Refused Orders
| Refunds | Forwarding |
|---|---|
| Refund made after deduction of shipping costs . | Reshipment possible after return of the package to the sender. |
| No refund or reshipment will be made until the package has been returned. |
Return policy
| Reason for returns | Deadline to initiate a return | Procedure |
|---|---|---|
| Returns accepted for any reason , including dissatisfaction or change of mind. | Returns must be initiated within 30 days of receipt of the product. | Contact customer service to receive the return address and detailed instructions. |