Shipping Policy
Shipping and Return Policy
Returns and Exchanges
At chienaventures.com, we strive to make our product descriptions as detailed as possible so there are no surprises when you receive your order.
We want our customers to know exactly what they are ordering.
Order Cancellation Policy
Processing Time:
Most orders are processed within 12 hours.
Cancellation Request:
If you wish to cancel your order, please email us at contact@chienaventures.com as soon as possible.
Important Notes:
- Most in-stock items are processed and/or shipped within 12 hours of ordering.
- It is critical to contact us within this timeframe to cancel your order before processing or shipping occurs.
- Cancellation requests cannot be accepted once an order has been processed or shipped.
Address Errors
Customer Responsibility:
Customers must ensure the accuracy of their shipping address and contact us immediately for corrections.
Modification Conditions:
Address changes can only be made if the order has not yet been processed.
Liability:
- We are not responsible for incorrect shipping information provided by the customer.
- We are not responsible for undeliverable or refused orders (e.g., incomplete or inaccessible addresses).
Returns Due to Incorrect Address:
- If your order is returned to the sender, we offer two options:
- Refund minus shipping fees.
- Reshipping after the package is received by the sender (based on your preference).
- Refunds or reshipments are not available until the package has been returned to the sender.
Return Policy
General Return Policy:
We accept returns for any reason! Whether you’re dissatisfied or have simply changed your mind, you can return your products within 30 days of receipt.
Return Procedure:
- If you are not satisfied for any reason, simply complete a return form.
- Sign the form and send it along with your package to the address provided after contacting customer service.