Shipping and Return Policy

Shipping costs

Fixed costs Free shipping Order tracking
€4.90 per order Offered for orders of €50 or more Each order includes a tracking number with La Poste Colissimo, ColiColi or Colis Privé .

Order tracking

You can track your packages using the following links with your tracking number:

  • Private Package
  • ColiColi
  • La Poste Colissimo

Delivery times

Stage Estimated time
Order processing 1-2 business days before shipping.
Delivery of the order 5-7 business days after processing.

Missing items

  • Additional Waiting Time : Please allow an additional 24-48 hours .
  • Contact customer service : If the item is still missing, contact contact@chienaventures.com .
  • Response time : Guaranteed response within 24 hours .

Returns and exchanges

General policy Instructions
Returns accepted within 30 days Complete a return form and follow the instructions provided by customer service.

Cancellation of orders

Fast processing Cancellation Requests
Most orders are processed within 12 hours . Please email contact@chienaventures.com as soon as possible to cancel.
Order already shipped : Cannot be canceled once prepared or shipped.

Address errors

Customer Responsibility Address correction
The customer must ensure the accuracy of the address provided. Contact customer service immediately to change the address, as long as the order has not yet been processed .

Undeliverable or Refused Orders

Refunds Forwarding
Refund made after deduction of shipping costs . Reshipment possible after return of the package to the sender.
No refund or reshipment will be made until the package has been returned.

Return policy

Reason for returns Deadline to initiate a return Procedure
Returns accepted for any reason , including dissatisfaction or change of mind. Returns must be initiated within 30 days of receipt of the product. Contact customer service to receive the return address and detailed instructions.