Shipping and Return Policy
Shipping costs
Fixed costs | Free shipping | Order tracking |
---|---|---|
€4.90 per order | Offered for orders of €50 or more | Each order includes a tracking number with La Poste Colissimo, ColiColi or Colis Privé . |
Order tracking
You can track your packages using the following links with your tracking number:
- Private Package
- ColiColi
- La Poste Colissimo
Delivery times
Stage | Estimated time |
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Order processing | 1-2 business days before shipping. |
Delivery of the order | 5-7 business days after processing. |
Missing items
- Additional Waiting Time : Please allow an additional 24-48 hours .
- Contact customer service : If the item is still missing, contact contact@chienaventures.com .
- Response time : Guaranteed response within 24 hours .
Returns and exchanges
General policy | Instructions |
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Returns accepted within 30 days | Complete a return form and follow the instructions provided by customer service. |
Cancellation of orders
Fast processing | Cancellation Requests |
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Most orders are processed within 12 hours . | Please email contact@chienaventures.com as soon as possible to cancel. |
Order already shipped : Cannot be canceled once prepared or shipped. |
Address errors
Customer Responsibility | Address correction |
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The customer must ensure the accuracy of the address provided. | Contact customer service immediately to change the address, as long as the order has not yet been processed . |
Undeliverable or Refused Orders
Refunds | Forwarding |
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Refund made after deduction of shipping costs . | Reshipment possible after return of the package to the sender. |
No refund or reshipment will be made until the package has been returned. |
Return policy
Reason for returns | Deadline to initiate a return | Procedure |
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Returns accepted for any reason , including dissatisfaction or change of mind. | Returns must be initiated within 30 days of receipt of the product. | Contact customer service to receive the return address and detailed instructions. |