Refund Policy
Exchanges / Refunds / Replacements
If you are within the 30-day return period, we offer you three options:
-
Exchange your item for a different size or color.
- Exchanges are only available for the same model in a different size and/or color.
- Exchanges for different products are strictly prohibited.
- We recommend returning your original item for a refund and placing a new order for the product you prefer.
Refunds and Store Credits
Default Refund Method:
- Refunds are issued as store credit by default.
Refunds to Original Payment Method:
- If you prefer a refund to the original payment method, please indicate this on the return form.
- A 15% inspection, storage, and handling fee will apply.
- Refunds will appear in your account within 7–10 business days after we receive your request.
Exemptions:
- Orders exchanged or returned due to manufacturing defects are not subject to restocking fees.
- Fees apply to the original order, and the balance will be refunded.
Important Notes:
- Only the final price paid (after any discounts) will be refunded.
- Discount codes and store credits are non-refundable and cannot be reissued.
Replacing Incorrect or Defective Items
We sincerely apologize for any inconvenience!
Please email us at contact@chienaventures.com with the following details:
- Order number
- Description of the issue (e.g., incorrect or defective item)
- Photo or video evidence
Refund Processing Time
Refunds may take up to two weeks to process.
- All refunds must be verified for authenticity and submitted to our accounting department for processing.
How to Return an Item?
- Every return request must include a return form.
- Fill out the form accurately and send it along with your item to the return address provided via email.
For questions or concerns, contact us at contact@chienaventures.com.
Late or Missing Refunds
- Check your bank account.
- Contact your bank.
- Processing times typically take 3–5 business days.
If you’ve done all this and still haven’t received your refund, please email us at contact@chienaventures.com.
Shipping Costs
- Customers are responsible for paying their own shipping costs for returns.
- Store credits will reflect the amount paid.
- Refunds to the original payment method will match the product price paid, minus restocking fees.
Exchanges
- Depending on your location, exchanged items may take 2–7 weeks to arrive.
Important Notice:
For returns of items valued at over $50, we strongly recommend using a shipping method that includes tracking information.